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Submission of Personal Information

Certain sections of the Site may require that you submit certain information, such as your name and contact details, before using those portions of the Site. At minimum, you are typically required to register with the Site and provide your name or email address before using any of the members-only areas of the Site. For some services, such as purchasing from the site or accessing any support or download sections of the site, you may have to create an account, and submit additional personal information.

Use of Personal Information
DUY uses the information you submit to the Site to provide the services and information you select, to better understand its customers, to provide better products and services, and to assist DUY with the Site administration, such as with troubleshooting any problems, detecting fraud or resolving disputes to enforce the proper use of the site.

DUY also uses this information to send you information about DUY, its affiliated companies, or other topics DUY thinks may be of interest to you, such as product information or updates. As part of its business, DUY works with its affiliated companies as well as other authorized partners, such as authorized resellers or distributors, and DUY may occasionally share your information with those authorized entities so that they can directly provide the information or services to you. DUY compromises to maintaining the secrecy of your personal details and storing them safely, adopting best efforts and measures to avoid their altering, use or non-authorized access, considering at all times the state of the used technology.

Declining Information
You can always ask to be removed from the database. Please note that this request may not be satisfied instantly. Even if you decline to receive information or cancel any account or profile, DUY reserves the right to use the information you previously provided to contact you about administrative matters relating to your use of any portion of the Site, this Privacy Policy, or any other policy then in-effect, for example for copyright-related matters.

Links to External Sites
This Site contains links to other sites. DUY is not responsible for the privacy practices or the content of any websites which are not governed by this Privacy Policy. Please be sure to review the privacy policies of those sites before using them.
Site Registration

In some cases, you may be prompted to register with the Site to undertake a particular Site activity or obtain a particular service. As part of that registration, you may be asked to choose your own password. DUY reminds you of your obligation to protect your password securely, and not provide it to others to use. Allowing others to access and use your account and password can compromise the security of your information. DUY disclaims any responsibility or obligation for your decision to provide your password to others, or for not storing it securely.

Variation of this Policy
If and when DUY makes changes to this Site, DUY may have to update this Privacy Policy to better reflect those changes. However, no update to this Privacy Policy will, in itself, alter the choice you already made about how DUY can use your personal information. Because changes to this Site or updates to this Privacy Policy may occur, you should review this Privacy Policy occasionally. Remember, your decision to continue using this Site after this Privacy Policy is updated will signify that you have agreed to any new Privacy Policy terms.

Removing and Changing details from the Site’s database
Typically you accept to receive communications when you submit information to the Site. If you wish to remove your information from the Site registration database and no longer receive future communications or use any services, you may do so by requesting this measure in writing via the Contact page at DUY.com. Please note that it may take up to 30 days to process your request. This Site also gives users the possibility to change and modify information previously provided. This can be done by the user himself. However, if you are unable to, we will modify any details you request within 10 calendar days. For assistance in changing your registered details, please write to us via the Contact page at DUY.com. Please note that “modifying your details” is a free process. However, we will not change the details of an account where the clear intention is to transfer a license to another individual or company. Transferring a license or related operations involve the payment of a fee, and no exceptions will be made in this case.

Contacting this website
If you have any questions about sales or support issues, please use the contact form at https://duy.com/support. If you have any questions about this privacy statement, the practices of this Site, or your dealings with this Site, please email termsofuse (at) duy.com in order to get in touch with DUY.


Use of cookies at DUY.com
Cookies are information packets sent by web servers to browsers, and stored by the web browsers.This information is sent to the server every time the browser calls or requests a page from the server. This allows a web server to communicate with web browsers.

Please note that DUY.com uses its own session cookies to ensure we give you the best experience on our website. This means that when you close your browser, the cookie information will be deleted. As a matter of fact, this website could not operate without some of the functionalities introduced by cookies. Cookies are very common, and the vast majority of websites uses them, but European Union legislation requires us to notify you that cookies are being used.

If you don’t want to visit DUY.com with cookies enabled, you can disable them by updating your browser’s preferences before visiting our website, but some functionalities may be disabled, and the website may not operate or usable as it is intended to.

DUY.com also uses Google Analytics to analyse the use of this website. Google’s cookies are persistent cookies, which means that unless you have expressly disabled this type of cookies from being stored on your browser, they will remain stored on your computer until deleted, or until they reach their expiry date. The only reason why we use these cookies is to create reports about the use of the website, such as the number of visitors, or their location. Google will store and use this information. You can read Google’s own privacy policy about cookies at www.google.com.

This agreement shall be governed by and construed in accordance with Spanish laws. You agree in all cases to abide by all applicable laws of Spain. 

This document is a loyal translation of its original Spanish version. In case of discrepancy with the contents of these Policies, the original Spanish version will prevail.
For the interpretation of these policies, or in case of infringement of any of its obligations, you agree to be bound by the Jurisdiction and competence of the “Juzgados y Tribunales de Barcelona” (Barcelona Court and Tribunals). For any issues related to this Privacy and Cookies Policy please send us an email